The Author

Innovating Analytics Author Larry Freed 4

Innovating Analytics author Larry Freed


Innovating Analytics author Larry Freed is the former President and CEO of ForeSee, a customer experience analytics firm that measures satisfaction and delivers powerful insights on where to prioritize improvements for maximum impact. An expert on the customer experience across all touch points and at the brand level, Larry speaks extensively on the topic at private and public sector industry events and has been quoted in numerous publications and media, including CNN, the Wall Street Journal, the Washington Post, Investor’s Business Weekly, and many others. Larry is also author of Managing Forward, published in 2011.